Policies At Lotus Day Spa we take our responsibilities very seriously. The health and well-being of our customers is important and we use best practices to maintain their integrity, health and safety. We continuously improve our practices to deliver excellence at all times. Our Mission Our vision is to be the best luxury day spa in New Zealand We will offer world class services and our customers are the reason for our existence. We will treat our customers, with traditional old fashioned service and the utmost of respect, in accordance with ancient Thai traditions, mixed with New Zealand culture, where east meets west. Our team of service providers will deliver world class experiences at all times and we will train them in all respects. We will offer our customers, the best quality and value for money. The health and well being of our customers is important and we will use best practices to maintain their integrity, health and safety. The environment in which we work is an important part of our lives and we will respect it and maintain best practices at all times. Our staff are key to our organisation and are paid above the living wage and have excellent working conditions. We will continuously improve our practices and deliver excellence at all times. We will deliver a magical experience. Booking Policy Please view our terms and conditions for these. Health and Safety We are committed to providing a safe work place for our dedicated team and we care about their health. We run an active health and safety plan, as required under New Zealand law and we train our team. We continually monitor hazards and record all incidents. We care about our clients and to that end it is the job of everybody at our business to provide a safe and healthy environment for our clients. This includes having systems in place to ensure the following: * our staff are trained * our equipment and premises are clean and maintained * an audit system is kept on site and recorded daily Environmental Policy We will use the best practices to ensure the best and most efficient use of our resources. The environment in which we work and live is important to us and to that end we will use the best practices to manage the best and most efficient use of our resources. We desire to be world class in our pursuit of excellence for the environment and minimise waste. It is our duty to minimise the use of energy, to be efficient in our use of water and to tread lightly on the property we operate from. We must recycle wherever possible. We have an obligation to ensure we do not contaminate the surrounds of our property and business. Every day and everybody in our business will make sure we make continuous improvements to protect the environment we live in. We enjoy the environment we work in and we must be efficient in our practices to make sure that we leave our work place better than we found it. Privacy Policy See our Terms and conditions below Order Information Each time you order you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If for some reason we have trouble processing an order, this contact information is used to get in touch with you. Notification of Changes If we decide to change our privacy policy, we will post those changes on our home page so you are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email. You can choose whether or not we use your information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. Employment Policy Our staff are key to our business. All our staff are paid well-above the living wage for NZ. We have rigorous staff selection polices at Lotus Day Spa. We require the “best of the best” in the specific professions of; (a) Massage Therapists, and (b) Beauty Therapists. In relation to Massage Therapists the recognised best level is Royal Thai Traditional Massage Trained Therapists. Our Massage Therapists must be qualified at Thai Traditional Massage Therapy Schools recognised by the Thai Government’s Ministry of Health where their skill base and experience is recognised worldwide. Our ELEMIS Skin Lab Beauty Therapists must have NZQA qualifications from a New Zealand or offshore equivalent that recognises the appropriate training of individuals for Lotus Day Spa specialist requirements.