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Terms and Conditions

Terms and Conditions

Lotus at Siam Thai Day Spa would like to wish you the very best experience and remind you that we are here to assist in any way we can should you need it. Please be sure to read the following terms of use which are relevant to all products and services available on our website and in our Spa. Lotus at Siam Thai Day Spa reserves the right to change this or any page without notice. All orders and dealings will be governed by the terms of use active upon the date of said order or dealing. Lotus at Siam Thai Day Spa’s terms of use and all subsequent policies administer the use of Lotus at Siam Thai Day Spa and represent the agreement between contracting parties. Please note that at all times whilst browsing the website, placing an order or shopping in our spa, or otherwise utilising our services, you are bound by these conditions. If you are unsure about any of the following, please ensure to contact us prior to placing an order. Lotusspa.co.nz is owned and operated by Lotus at Siam.co.nz Ltd (NZBN 9429032585513). The use of this website and the following terms are subject to the laws of New Zealand. Any legal action is to be pursued within the exclusive jurisdiction of the New Zealand Courts.

1. Liability
Lotus at Siam Thai Day Spa is not responsible for any interruption of service or defects that may occur whilst browsing the website, or any subsequent loss of information. You are personally responsible for protecting your computer from viruses or third-party interference.

2. Copyright
All content on lotusspa.co.nz and in our spa is the property of Lotus at Siam Thai Day Spa and is not to be copied, reproduced or used in any manner without express written consent.

3. Security
Lotus at Siam Thai Day Spa takes every precaution to protect your information, however Lotus at Siam Thai Day Spa accepts no responsibility or liability for any loss of information whilst using its services.

4. Advice
Information, advice and product recommendations displayed on this website, or in the spa is for general purposes only and is not intended to substitute or replace professional advice given to an individual by a skin specialist, physician or practitioner. While every effort is made to ensure that the information is accurate and correct, Lotus at Siam Thai Day Spa cannot be held liable or responsible for any loss or damage arising from its use. Information provided should be used as a guide only and products purchased from this website and in the spa are sold in good faith.

5. Shipping
Lotus at Siam Thai Day Spa is not liable for any import duties or customs charges and restrictions your parcel may be subject to. We will endeavour to meet all delivery obligations outlined on our shipping page, however we are not legally bound and are not responsible financially or otherwise if these are not met. Lotus at Siam Thai Day Spa does not accept responsibility for any loss or damage that occurs to parcels within the care of NZ Couriers or DX mail. All delivery times quoted are approximate and should be used as a guide only. We endeavour to process your gift vouchers (electronic or mailed copy) on the purchase date, with electronic vouchers being emailed within 48 hours and mailed gift vouchers being delivered within 5 working days. All delivery times quoted are approximate and should be used as a guide only. We endeavour to pack your order on the purchase date, and depending on the time of day, we aim for overnight delivery. If the purchase is after the daily courier run arrival time, your products will be a two-day delivery with courier pickup on the next available working day. Delivery is free for all product orders within NZ and are sent by NZ Couriers. If you order is placed prior to 11am, we can have your order to you within 3 days (beyond 20kms of Christchurch). If your order is within 20kms of the Spa, we can offer same day delivery (dependent on availability). If your order is made on a Friday or during the weekend, your order will be picked up by courier on the next working day.

6. Pricing
Lotus at Siam Thai Day Spa retains the right to refuse any order at its discretion, as all orders placed are considered an offer of purchase. Orders may be placed only by individuals of legal age with the capacity to contract. The user agrees to use the purchased items only for the intended purpose; Lotus at Siam Thai Day Spa is not liable for any loss or damage arising out of misuse. Lotus at Siam Thai Day Spa retains the right to change their pricing without notice. Menu and prices are subject to change and are offered subject to our terms of trade and availability. We offer no refunds on gift vouchers purchased or items purchased on sale.

7. General
Lotus at Siam Thai Day Spa retains the right to refuse any order at its discretion, as all orders placed are considered an offer of purchase. Orders may be placed only by individuals of legal age with the capacity to contract. The user agrees to use the purchased items only for the intended purpose; Lotus at Siam Thai Day Spa is not liable for any loss or damage arising out of misuse.

8. Prepayment of treatments
All treatments booked with us require a full prepayment.
We require a minimum of 24-hours notice from your appointment time to change your appointment. We offer no refunds.
If cancelling or changing within the maximum 24-hour change period, as you cannot attend your appointment, there will be no re-booking offered and no refund.

 

Privacy Policy

Lotus at Siam.co.nz Ltd. is the sole owner of the information collected in the spa and on the website. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. Lotus at Siam.co.nz Ltd. collects information and protects your information as per the Privacy Act 2020.

1. Order Information
Each time you order you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If for some reason we have trouble processing an order, this contact information is used to get in touch with you.

2. Notification of Changes
If we decide to change our privacy policy, we will post those changes on our home page so you are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email. You can choose whether or not we use your information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Returns Policy

Here’s what you need to do:  If a skincare product was purchased online or in the Spa, all returns must be requested within 14 days of delivery or collection. Products must be returned to us within 14 days of the request and in a saleable condition so that we can process the return. All returned products must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the goods back. We offer no refunds on gift vouchers purchased or items purchased on sale.

Sending it back to us:
Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice.

Send returns to: Lotus at Siam Thai Day Spa, 9 Ernlea Tce, Cashmere, Christchurch 8022

(NOTE: We do not refund gift vouchers and sales items). Keep a record of your shipment until you have received credit or refund.

 

Our Legal Obligations

Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Lotus at Siam.co.nz Ltd. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Privacy Act 2020
We take your privacy seriously and abide strictly to The Privacy Act 2020. The new act introduces greater protections for individuals and some new obligations for businesses and organisations. The changes include the requirement to report serious privacy breaches to the Privacy Commissioner and to affected parties.

 

Procedures

Please contact us on 03 980 5400 or email us at info@lotusspa.co.nz if you want to return a product for reasons that you believe are covered by either of these two Acts. After we have assessed your claim for a refund will be made in the same tender as the original purchase.